> ## Documentation Index
> Fetch the complete documentation index at: https://docs.lovable.dev/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices, payments, and billing details

> Find and download your Lovable invoices and receipts, update your payment method, billing address, and tax details, redeem a gift card, and fix a failed payment.

Your invoices, receipts, payment methods, and billing details are in the Stripe billing portal, which you open from [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing). Stripe stores payment methods and billing details on Lovable's behalf, so the portal is the only place to view or change them. Workspace owners and admins can manage billing.

This page applies to Pro and Business subscriptions bought on lovable.dev. Two exceptions apply:

* **Enterprise workspaces** billed under a contract do not use the Stripe billing portal. Ask your account team for invoices.
* **Purchases made in the iOS app** are billed by Apple, which handles receipts and refunds for App Store purchases. See [Lovable mobile app](/integrations/lovable-mobile-app#buying-credits-and-upgrading-plans-on-mobile).

To change your plan, see [Change or cancel your subscription](/introduction/manage-subscription). To add credits with a top-up, see [Credit top-ups](/introduction/credits-and-usage#credit-top-ups).

## Find or download an invoice

In **Plans & credit usage** you can view your upcoming invoice, payment history, and billing information. Past invoices and receipts are in the Stripe billing portal.

<Steps>
  <Step title="Open Plans & credit usage">
    Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing).
  </Step>

  <Step title="Open the Manage plan dialog">
    Select **Manage** on your plan card.

    <Frame>
      <img src="https://mintcdn.com/lovable-f9060f1e/T3OMLZ3D9k10122P/images/plans-credit-usage-manage.png?fit=max&auto=format&n=T3OMLZ3D9k10122P&q=85&s=ad1eaf79a537bf96e974e4feb581e1c0" alt="Plans & credit usage with an arrow pointing to the Manage button on the plan card" width="1222" height="1060" data-path="images/plans-credit-usage-manage.png" />
    </Frame>
  </Step>

  <Step title="Open the Stripe billing portal">
    Select **Invoices & payments**. Lovable opens the Stripe billing portal.
  </Step>

  <Step title="Download the invoice">
    In the Stripe billing portal, find the invoice or receipt you need and download it.
  </Step>
</Steps>

## Update your payment method

Use the Stripe billing portal to change or add a credit card or another payment method, and to choose which one Lovable charges for renewals and top-ups.

<Steps>
  <Step title="Open Plans & credit usage">
    Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing).
  </Step>

  <Step title="Open the Stripe billing portal">
    Select **Manage** on your plan card, then **Invoices & payments**. Lovable opens the Stripe billing portal.
  </Step>

  <Step title="Change your payment method">
    In the Stripe billing portal, add, replace, or remove a card or other payment method, and set the default payment method used for renewals and top-ups.
  </Step>
</Steps>

## Update your billing details or tax information

Your billing name, address, and tax details appear on your invoices. You edit them in the Stripe billing portal.

<Steps>
  <Step title="Open Plans & credit usage">
    Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing).
  </Step>

  <Step title="Open your billing information">
    Select **Manage** on your plan card, then **Edit billing information**. Lovable opens the Stripe billing portal.
  </Step>

  <Step title="Update your details">
    In the Stripe billing portal, update your billing name, address, and tax details.
  </Step>
</Steps>

## Redeem a gift card or coupon

The **Manage plan** dialog has a **Gift card balance** card where you redeem a gift card. Open [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing) and select **Manage** on your plan card to find it. Coupon codes are applied at checkout when you upgrade.

## FAQ

<AccordionGroup>
  <Accordion title="Where do I find or download my invoices?">
    Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing), select **Manage** on your plan card, then **Invoices & payments**. Lovable opens the Stripe billing portal, where you find past invoices and receipts. See [Find or download an invoice](#find-or-download-an-invoice).
  </Accordion>

  <Accordion title="Where do I find or update my credit card or payment method?">
    Payment methods are stored in the Stripe billing portal, not in Lovable. Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing), select **Manage** on your plan card, then **Invoices & payments**. In the portal, you can add, replace, or remove a card and change the default payment method used for renewals and top-ups. See [Update your payment method](#update-your-payment-method).
  </Accordion>

  <Accordion title="How do I change my billing address or tax ID?">
    Go to [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing), select **Manage** on your plan card, then **Edit billing information**. Lovable opens the Stripe billing portal, where you update your billing name, address, and tax details. See [Update your billing details or tax information](#update-your-billing-details-or-tax-information).
  </Accordion>

  <Accordion title="Where is my receipt for a purchase made in the iOS app?">
    Apple handles receipts and refunds for purchases made in the iOS app, so they do not appear in the Stripe billing portal. See [Lovable mobile app](/integrations/lovable-mobile-app#buying-credits-and-upgrading-plans-on-mobile).
  </Accordion>

  <Accordion title="Can I get a refund?">
    Subscription fees and credits are non-refundable, except where the law requires a refund. If you believe you were charged in error, for example a subscription that renewed after you canceled, contact the support team with your workspace and the charge in question. See the [Billing and subscription FAQ](/introduction/support-policy#billing-and-subscription) in the Support policy.
  </Accordion>

  <Accordion title="Who can I talk to about my plan or billing?">
    On paid plans, contact the support team through the [support form](https://lovable.dev/support). The support team handles billing issues, refund reviews, and plan questions.

    On the Free plan, the support form is not available. Use the docs assistant on any docs page or ask the community on [Discord](https://discord.gg/lovable-dev).

    For Enterprise pricing and contracts, [contact sales](https://lovable.dev/enterprise).

    See the [Support policy](/introduction/support-policy) for all support options by plan.
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I cannot pay for my subscription. What should I do?">
    Payment setup may occasionally fail because of an issue with Stripe.

    Check your payment details and retry. If the problem persists, try a different payment method. See [Update your payment method](#update-your-payment-method).
  </Accordion>

  <Accordion title="I paid but still do not have access to my plan. What should I do?">
    First check whether the subscription has come through. Your current plan and subscription status are shown in [**Workspace settings → Plans & credit usage**](https://lovable.dev/settings/billing), and you can also [ask Lovable in the project chat](/introduction/credits-and-usage#tracking-credit-usage), for example *Has my subscription activated?*

    If your plan still has not changed, contact support at [support@lovable.dev](mailto:support@lovable.dev).
  </Accordion>
</AccordionGroup>


## Related topics

- [Add payments to your app](/features/payments.md)
- [Support policy](/introduction/support-policy.md)
- [FAQ](/introduction/faq.md)
- [Credits and usage](/introduction/credits-and-usage.md)
- [Connect your app to Chargebee](/integrations/chargebee.md)