Lovable is committed to delivering an exceptional customer experience. We provide technical support for paid projects running on our hosted Lovable platform, within the scope, hours, contacts, and channels outlined below.

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Scope

Lovable’s technical support covers the following areas:

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Plans

  • Free Plan: Access to our Discord community and documentation.
  • Starter, Launch & Scale Plans: Prioritized support through our in-product chat, powered by our AI assistant, with guaranteed access to human support when requested.

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Configuration Assistance

  • Guidance on starting your project with Lovable
  • Best practices for Prompt Engineering
  • Using Knowledge Files effectively
  • General questions about the Lovable stack and integrations
  • Billing and account management support

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Troubleshooting

  • Workarounds or resolutions for known issues
  • Answering general “how-to” questions and pointing to relevant documentation
  • Investigating and reporting bugs in Lovable’s platform (UI, API, Supabase connection, etc.)
  • Assistance with platform errors that persist after 2–3 attempts in chat/edit modes

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Not Covered

Our technical support does not include:

  • Debugging complex user application code beyond what AI or community support can handle
  • Rewriting or adapting application code for compatibility with Lovable
  • Modifying or patching unsupported third-party or open-source integrations

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Who Can Contact Support?

Support is available to customers using Lovable resources if:

  1. The request is submitted via an official support channel (see below).
  2. The request originates from a registered Lovable account email address.

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Official Support Channels

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In-Product Support (Preferred)

Paid users can submit support tickets directly inside the Lovable platform. Our AI assistant handles common queries instantly, and you can escalate to a human anytime by clicking “Talk to a human.”

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Web and Dashboard

Support is also available through the Lovable Help & Support page in the website.

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Email

If the dashboard is inaccessible, contact us at support@lovable.dev using a registered Lovable account email address.

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Community Support

While official support requests are only handled through designated channels, our Discord community offers peer-to-peer assistance.

  • Use Discord for workflow help, prompting questions, or project structure tips.
  • Always include clear details (e.g., prompt, message ID, screenshots) for better responses.

Note: Lovable team members and champions may participate in community discussions, but official support is only guaranteed through the designated support system.

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Proactive Monitoring

For platform-wide issues, updates will be posted on:

There’s no need to submit support tickets for ongoing platform issues. The changelog and Discord will provide real-time updates.

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Enterprise Support

Enterprise Plan customers have access to Premium Support options, including direct Slack channels, shared sessions, and faster SLAs.

For details, contact us via the Premium Support Inquiry form.

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Reminder

If you’re stuck, the fastest path to resolution is:

  1. Use chat mode to understand what went wrong.
  2. Ask: “What happened? What file was changed? How do we fix this?”
  3. If it loops, switch to chat-only debugging.
  4. Tag or restore a stable version before retrying.
  5. Use the Knowledge File to lock in goals, structure, and rules.

We’re here to help you ship. If in doubt, reach out.

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