Explore support options for free and paid plans with prioritized assistance
Lovable is committed to delivering an exceptional customer experience. We provide technical support for paid projects running on our hosted Lovable platform, within the scope, hours, contacts, and channels outlined below.
Starter, Launch & Scale Plans: Prioritized support through our in-product chat, powered by our AI assistant, with guaranteed access to human support when requested.
Paid users can submit support tickets directly inside the Lovable platform. Our AI assistant handles common queries instantly, and you can escalate to a human anytime by clicking “Talk to a human.”
While official support requests are only handled through designated channels, our Discord community offers peer-to-peer assistance.
Use Discord for workflow help, prompting questions, or project structure tips.
Always include clear details (e.g., prompt, message ID, screenshots) for better responses.
Note: Lovable team members and champions may participate in community discussions, but official support is only guaranteed through the designated support system.
Enterprise Plan customers have access to Premium Support options, including direct Slack channels, shared sessions, and faster SLAs.For details, contact us via the Premium Support Inquiry form.